Customer Support Solutions
for iGaming Operators
Structured, 24/7 multilingual support with dedicated teams. From day to day player assistance to VIP handling - we help you scale without losing control.
Our Services
Complete support solutions designed exclusively for the iGaming industry.
Live Chat & Messaging Support
Round the clock live chat coverage ensuring players always receive immediate, professional assistance.
Affiliate Introductions
We recruit, vet and onboard high-quality affiliates directly into your program — so you can scale acquisition without adding headcount.
VIP Customer Support
Dedicated VIP agents who understand high-value player expectations and retention, while identifying and engaging players with VIP potential early in their journey.
Multilingual Support
English and major global languages covered by native-level agents, ensuring seamless player experiences worldwide.
Quality Assurance & Reporting
Continuous monitoring, performance analytics, and detailed reporting to maintain service standards.
Consulting
Strategic guidance focused on scalable growth, platform improvements, and KPI optimization.
Built for iGaming. Backed by Experience.
AurisCare was founded on a clear focus: iGaming operators need a support partner that understands the structure and demands of the industry. We do not spread ourselves across industries. Everything we build, from team structure to workflows and quality control, is shaped around the pace, pressure, and complexity of online gaming.
Veljko Radojkovic
Co-Founder & CEO
With a background in operational leadership and customer support, I work closely with partners to ensure stability, consistency, and long-term performance.
Zhi Chao Chen
Co-Founder & COO
With over three years of operations leadership, including nearly two years managing HVPs and leading VIP teams at a leading crypto casino, I focus on scaling support teams and building structured operations.
Partnership Roadmap
A clear path from launch to results.
Introduction
- Initial call and understanding your needs
- Understanding your platform and player base
- Defining goals, KPIs, and service scope
Onboarding
- Team onboarding and platform integration
- Initial agent training on your brand and processes
- Go-live with full support coverage
Optimization
- Performance data review and workflow refinement
- Quality benchmarks established and tracked
- First reporting cycle delivered
Retention Impact
- Improving in player satisfaction scores
- Reducing churn through proactive support strategies
- Implementing first VIP program improvements
From Here Onward
- Higher player LTV
- Understanding patterns before they turn into problems
- Sustainable revenue growth
Why AurisCare
We deliver structured and consistent support you can actually rely on, with no unpredictability and no empty promises. What we commit to, we deliver through clear standards, transparent reporting, and a team that operates as a true extension of your business.
How It Works
Tell Us Your Needs
Share details about your platform, player volumes, required languages, and support expectations. We listen first, then build around your requirements.
Team Built & Integrated
We recruit, train, and embed a dedicated support team tailored to your brand, tools, and workflows.
Monitor & Scale
Quality is tracked continuously. As your platform grows, your support operations scale seamlessly with it.
Affiliate Introductions
We manage your entire affiliate operation, from recruiting high-converting partners to optimizing performance and relationships. Delivering results, without commitments.
Hybrid Model
Pay per affiliate we bring
affiliate we bring
- €250 per affiliate brought by us
- 10% ongoing revenue share on performance
- Triggered on first FTD
- No monthly commitment
- Full recruitment & onboarding
- Performance tracking
Things You Might Want to Know
Let's Talk
Schedule a short introduction call to discuss your customer support needs and see if AurisCare could be a good fit.
Schedule Your Call →